All printers purchased from Resaleworld come with 30 days of support (starting from the date of receipt). During that 30 day period, a support technician will install and configure your supported hardware. Please verify compatibility before purchasing – e.g. USB vs. Parallel, etc. Outside of the initial 30 day hardware support period, a per-incident fee would be assessed.

The following are covered during your initial (30 days) printer support period:

• The installation of the printer
• The configuration of the printer
• Verification of a succesful installation via a Windows Test Page
• The configuration of the Liberty application

If you did NOT purchase your printer from Resaleworld, don’t worry! We have FREE and HELPFUL resources to help troubleshoot and resolve printer issues:

• Printer Drivers Utility (PDU) – This is a free utility published and maintained by Resaleworld. It includes both drivers AND step-by-step instructions for installing printers that work with the Liberty software. We include a PDU CD with every printer purchased from Resaleworld. Keep this disc in a safe place, should you need to reinstall your printer again in the future. The latest version of the PDU can always be downloaded from My Resaleworld.
• Message Board – Our Message Board is moderated by all Resaleworld support technicians, as well as other Liberty users, computer technicians, etc. Registration is free and if you’re not a Resaleworld customer yet, just contact us and we’ll add you to our database!

If you cannot get your printer working with Liberty, the majority of the time, the issue is to do with the way the printer was installed. Make sure to follow the step-by-step instructions in our PDU closely! Also, printers purchased from eBay or other vendors can have special programming (i.e. they have been "flashed") inside. Due to all of the unknowns, Resaleworld cannot possibily support printers not purchased here at Resaleworld. Printer issues are not related to the Liberty software, nor are they covered under a Support Plan. If you would like one of our technicians to attempt to install your printer, please view our Pricing page. Once you have purchased a one-time Printer Support plan, a Resaleworld technician will be able to assist you.

All scanners purchased from Resaleworld come with 30 days of support. During that 30 day period, a support technician will install and configure your supported hardware. Please verify compatibility before purchasing – e.g. USB vs. PS-2. Outside of the initial 30 day hardware support period, a per-incident fee would be assessed for troubleshooting/installation.

The following are covered during your initial (30 days) printer support period:

• The installation of the scanner
• The configuration of the scanner (*all scanners come pre-configured)
• Verification of a succesful installation

We have many free and helpful resources to help troubleshoot and resolve scanner issues:

Message Board – Our Hand Held Scanners forum on our Message Board is moderated by all Resaleworld support technicians, as well as other Liberty users, computer technicians, etc. Registration is free and if you’re not a Resaleworld customer yet, just contact us and we’ll add you to our database!

If you cannot get your scanner working with Liberty, the majority of the time, the issue is to do with either the way the scanner was (or wasn’t programmed) OR the tag stock. Make sure to follow the scanner programming instructions outlined on our Message Board. Due to all of the unknowns, Resaleworld cannot possibily support printers not purchased here at Resaleworld. Printer issues are not related to the Liberty software, nor are they covered under a Support Plan. If you would like one of our technicians to attempt to install/configure your scanner, please view our Pricing page. Once you have purchased a one-time Scanner Support plan, a Resaleworld technician will be able to assist you.

Warranty Details: TSC Bar Code Printer and Accessories for 24 months from date of purchase.

TSC Auto ID Technology Co., Ltd. warrants to the Customers that under normal use and service, the following products and parts purchased hereunder shall be free from defects in material and workmanship for the following periods from the date of invoice to the Customer or, if the Customer is not able to provide the proof of invoice, then the date of shipment from TSC Auto ID Technology Co., Ltd..

Resaleworld Lifetime Warranty-Terms/Conditions

Resaleworld Warranty does not begin until the end of the TSC Warranty-month #25 after purchase date. This warranty does not cover equipment or parts which have been misused, neglected, altered, carelessly handled, or used for purposes other than those for which the printer was manufactured.

To qualify for the lifetime warranty you would have needed to sign up for both the support and ssp tag plans within 30 days of purchasing the TSC printer from Resaleworld.

Warranty Procedure:

You will need to contact Customer Service at Resaleworld to receive an RMA # to have the printer serviced. You will only be responsible for the shipping to and from Resaleworld for the repairs. You will need to ship the printer to us insured for the full current value of the printer based on our current pricing at the time for the printer as shown on our web site (insured both ways, to and from via a shipment company). Resaleworld will repair or replace the printer as necessary. We do not send out loaner printers while your printer is being repaired. You will need to make conditional arrangements as you would with any other item you might have that is being repaired such as a tv, refrigerator etc. Average repair time is 5-7 business days from receipt of the printer.