Support Plan
Below is a breakdown of our Support Pricing. These plans cover your business from Liberty support all the way up to complete care! It’s one thing to need help for the product you are utilizing. It’s another thing to need support for your computer, printers, Windows, anti-virus, et al.!
We now offer an Extended Support Plan which adds additional coverage to our standard support plan. We use monitoring services to keep an eye on the health of your PCs and are automatically notified of significant problems, allowing our team to minimize (and in many cases eliminate) downtime. You’ll have the peace of mind knowing that we’re managing your Liberty backups, as well as those of critical non-liberty documents. Adding Extended Support coverage will drastically reduce your reliance on third-party technical assistance.
Keep in mind; our À la carte Support pricing is available only to those on a Support Plan. Pricing is in addition to your Support Plan. The Extended Support Plan includes many of the À la carte options.
Support Plan Pricing (SPF)
All prices shown below for Tags and Support are monthly; however, we only offer annual and quarterly payment options.
| Single user | $20.95/month |
| 2 User Network | $30.95/month |
| 3 User Network | $39.95/month |
| 4 User Network | $44.95/month |
| 5 User Network | $50.95/month |
| 6 User Network | $58.95/month |
| 7 User Network | $66.95/month |
| 8 User Network | $74.95/month |
| 9 User Network | $82.95/month |
| 10 User Network | $96.95/month |
| 15 User Network | $123.95/month |
| 20 User Network | $152.95/month |
| 25 User Network | $194.95/month |
1/1/08 Technical Support for LFW is available at a rate of an additional $20.00 per month
4/1/13 Technical Support for L2K2 is available at a rate of an additional $10.00 per month
Extended Support Pricing - Liberty Desktop
| Liberty Server | $35.00/month |
| Additional workstations | $15.00/month per PC |
The Liberty Server must be included as part of Extended Support coverage
The number of workstations you choose to cover is not dependent on the number of Liberty Licenses you own. You can cover as many or as few workstations as you want. You can even cover workstations that don’t have Liberty installed if you wish.
Learn more about Extended Support here
Extended Support Pricing - Liberty Cloud
| Workstations | $15.00/month per PC |
The number of workstations you choose to cover is not dependent on the number of Liberty Licenses you own. You can cover as many or as few workstations as you want. You can even cover workstations that don’t have Liberty installed if you wish.
Learn more about Extended Support here
Need Tags?
Why subscribe to an SSP (tag) Plan?
Resaleworld usually releases new UPGRADES to Liberty approximately 2-3 times a year. These upgrades include new features and add-ons that help increase productivity.
Our Support Plan along with an SSP (tag) plan entitles you to these FREE upgrades. Being on an SPF (support) plan alone will only qualify you for bug fixes (UPDATES) for the current version you have installed. An SSP plan allows you to receive all UPGRADES FREE of charge as long as you have maintained an SSP plan consistently. If you do not keep an SSP plan, you can always upgrade using our simple upgrade pricing table.
Upgrade vs. Update
What’s the difference between UPGRADES and UPDATES?
UPGRADES are much different than ‘updates.’ Updates are bug fixes within a version. For instance, if you installed version 4.0 and you are on an SPF (Support) Plan, you would get 4.0a, 4.0b, 4.0c, 4.0d free, as they would be considered bug fixes (updates) for that specific version of Liberty. UPGRADES are versions of the software where new features are released. Going from version 4.0 to 4.1 would be considered an upgrade. To give you an idea of how many features were added to Liberty, we added over 500 enhancements to Liberty4 Consignment between version 3.0 and version 4.0 over a six-year period (2006 – 2012). There were 7 version releases within the 3.0 branch. Upgrades will be released every 4-5 months so that we can continue to maintain a high-quality product for our customers.
Upgrade Pricing for users NOT on a SSP (tag) plan
If you are not on an SSP plan and you wish to upgrade to the latest version of Liberty, please follow the pricing table guidelines below to calculate your upgrade price. If you are on version 4.0 and want to upgrade to 4.1, that would be considered a single level upgrade. If you are on version 4.0 and want to upgrade to version 4.3, that would be considered a three-level upgrade. Each increment represents a level.
| Levels | Licensed Users | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6-10 | 11-20 | |
| 1 | $49 | $74 | $98 | $123 | $147 | $245 | $490 |
| 2 | $98 | $147 | $196 | $245 | $294 | $490 | $980 |
| 3 | $147 | $221 | $294 | $368 | $441 | $735 | $1470 |
| 4 | $196 | $294 | $392 | $490 | $588 | $980 | $1960 |
| 5 | $245 | $370 | $490 | $615 | $735 | $1225 | $2450 |
Super Saver (Tag Plan) Pricing
| Plan16 | 16,000 tags per year | $21.00/month |
| Plan24 | 24,000 tags per year | $29.00/month |
| Plan32 | 32,000 tags per year | $37.17/month |
| Plan48 | 48,000 tags per year | $55.00/month |
Tag Plan Pricing includes shipping via UPS Ground.
À la carte Support
| Printer/Bar Code Scanner Support | Click here for more info |
| Basic Computer Diagnostics | Click here for more info |
| Antivirus Software Troubleshooting/Config. | Click here for more info |
| General Windows Support | Click here for more info |
| Network Troubleshooting/Config. | Click here for more info |
| Data Services | Click here for more info |
| Moving Liberty + Data To 1 New PC | Click here for more info |
| QuickBooks Troubleshooting | Click here for more info |
| After Hours/Weekend Assistance | please call for pricing |
Training
| Days 1 & 2 | $295.00 |
| Phone Training | $100.00/hour |
| On-site Training | please call for pricing and availability |
What is supported?
Our support technicians are here to assist you with any and all Liberty-specific issues. Liberty is software and software is at the mercy of the computer it is installed on. Thus, there are issues that could impact your computer, that is outside the scope of a Support Plan.
With a Support Plan, the following are covered:
- Assistance with technical issues within Liberty – e.g. troubleshooting error messages, addressing unexpected behavior caused by Liberty, etc.
- Help installing Liberty on a new computer
- Providing assistance with basic functionality within Liberty – e.g. launching the program, accessing core options and settings, etc.
- Assistance downloading and installing Liberty updates
We all know how computers can be and when things start acting up, other programs can be affected. We want you to feel comfortable calling us for any technical issue. If it’s not something that’s being caused by Liberty or if your issue is outside the scope of support, our technicians will at least be able to let you know that it’s not stemming from Liberty. Just knowing that an issue is “printer related” or “Windows related” can help save time and money, should a computer technician be called-in.
What is not supported?
While our technicians are the best in the industry, there are issues that are not covered by a Support Plan. Our technicians will attempt to assist you with non-Liberty issues, but support will only cover issues caused by Liberty. A Support Technician will be able to tell if an issue is Liberty-related or not. Should your issue be deemed outside of the scope of support, assistance from a local, experienced and certified IT professional would be required.
Here is a short list of areas that are not covered by a Support Plan:
- Printer installation and setup ( see our Printer & Scanners Policy page for more information)
- “How To” questions, walkthroughs or anything deemed a “Training” call
- Technical issues caused by 3rd party applications
- Network setup, configuration or troubleshooting
- Anti-virus/Firewall/Security troubleshooting or configuration
There is a lot going on inside of a computer. We want your experience with Liberty and Resaleworld to be a positive and productive one. It is beyond Resaleworld’s scope to provide total-system support. Think of Liberty as the train and your computer as the tracks. If the tracks aren’t 100% operational, the train might not be either. We’re not here to hang-up on you though! Our technicians are experienced and well-versed in troubleshooting. If your issue is outside of the scope of a Support Plan though, one of our technicians will explain where he or she believes the issue is stemming from. At that point, again, a local, experienced and certified IT professional would be required.
