Emergency Support

We offer weekend Emergency Support (something the other guys don’t offer) for our customers. You’re not stranded come 5 PM on Friday – not when you’re a Resaleworld customer. Emergency weekend support covers the following:

• You are seeing errors in Liberty that are preventing you opening the Liberty application
• You are seeing errors in Liberty that are preventing you from adding items
• You are seeing errors in Liberty that are preventing you from ringing up sales
• You are seeing errors in Liberty that are preventing you from synchronizing items with reCommerce
• You are seeing errors in Liberty that are preventing you from synchronizing items with eBay

This emergency line is intended to provide a channel of communication to our customers that are in dire need of support. While we will provide support to all of our customers during normal business hours (M-F, 9:00 AM-6:00 PM, EST), we must restrict the use of this line to true emergencies. Issues with printers/barcode scanners, “how to” questions, ordering supplies, etc. will have to be reserved for calls during normal business hours.

Emergency support hours are Monday through Friday from 6 PM until 8 PM and on Saturdays & Sundays from 10 AM until 4 PM EST. Just dial the regular Support line – (800) 785-4800, you will be prompted to connect to Emergency Support during the Emergency Support hours.